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Privacy policy

All We Can works hard to develop open, honest and respectful relationships with our supporters. This ensures we can find solutions to poverty by engaging with local people and organisations in some of the world’s poorest communities to end the suffering caused by inequality and injustice. Your compassion and generosity make this vital work possible.

We want to be as transparent as possible, to make sure that everyone who supports us feels confident and comfortable with how any personal information you share with us will be looked after and used. This privacy notice, together with the All We Can Website Terms and Conditions, sets out how we collect, use and store your personal information.

Please read our privacy notice information carefully, and if you have any questions or concerns, please don’t hesitate to get in touch with us.

1. Who is responsible for protecting your data?
2. How we collect your information
3. What information we collect and how we use it
4. Marketing and Communications
5. Sharing your information
6. Security
7. How long will you keep my data?
8. What are my rights?
9. Cookies
10. Monitoring
11. Changes to our Privacy Policy

Key points:

  • We will only send you marketing information by email if you expressly agree to us doing so.
  • You can change your marketing preferences at any time by emailing info@allwecan.org.uk, calling us on 020 7467 5132 or writing to All We Can, 25 Marylebone Road, London, NW1 5JR.
  • If you ask us to stop sending marketing information, we will update our records to stop further mailings as quickly as we can. However, you may still receive further mailings which were already in progress prior to you asking us to stop. (If you are a church contact, you will still receive communications relevant to your role.)
  • We may send you marketing information by post for marketing purposes unless you have previously opted out or said that you do not want to be contacted.
  • We collect personal data, e.g. your name, postal, email addresses, and telephone number when you give them to us for various purposes, such as donating, signing up for an event, or applying for a job.
  • We gather information about traffic to, and on, our website to improve the site and for marketing purposes. We use cookies and tags on our website.
  • We use the information you give us for segmentation of our database, for example, by analysing data such as the postcodes of supporters, names, addresses and previous gifts. This enables us to tailor our communications to you and, in a fundraising context, enables us to raise more funds.
  • If we rely on consent to process your data, you can withdraw your consent at any time.

1. Who is responsible for protecting your data?

Your details are stored, maintained and protected by All We Can. This makes us a “data controller” for the purposes of the Data Protection Act 2018 “Data privacy law”. This means that we are legally responsible for, and control the processing of, your personal information.

If you have any questions about your personal data, you can contact us via email, phone or post. Please note our regular office hours are Monday to Friday 9:00 am to 5:00 pm, excluding UK bank holidays.

Email: info@allwecan.org.uk
Telephone: 020 7467 5132
Address: All We Can 25 Marylebone Road, London, NW1 5JR

2. How we collect your information

We want to make sure you receive the communications that are most relevant to you, be it by visiting our website, receiving emails or via the post. We want to make sure you receive the best possible experience when volunteering, attending an event or making a donation.

We collect information from you in the following ways:

  • When you interact with us directly: This could be when you donate to our work and/or, sign-up to receive our e-news, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you email us, visit our website, attend an event, or get in touch by post, or over the phone.
  • When you interact with us through third parties: This could be if you provide a donation through a third party such as Just Giving or Charity Aid Foundation and provide your consent for your personal information to be shared with us.
  • When you visit our website: we gather general information which might include which pages you visit most often and which services, events or information are of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively.

3. What information we collect and how we use it

What types of personal data do we collect?

With your knowledge and permission, we may collect your personal information, which may include your name, address, email address, phone number, bank account or credit card details when donating or setting up regular donations, as well as information you provide in any communications between us. This will be collected when you sign up to our website, make a donation or any of the other ways in which you interact with us. Occasionally, we may also need to record additional information such as dietary requirements to ensure your best care at events. These details are always collected with your express permission and are deleted when no longer needed.

Why do we collect this?

  • To comply with the Charities (Protection and Social Investment) Act 2016 and follow the recommendations of the official regulator of charities, the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations.
  • All We Can will process your data to maintain up to date records of regular donations, gifts and our relationships with supporters of our charity.
  • We keep up to date records of your regular donations or gifts to manage our relationship with you and for our own accountancy purposes, such as to claim Gift Aid on your donations and verify any financial transactions.
  • To provide the Extraordinary Gifts purchases or materials that you have requested.
  • To update you with important administrative messages about your donation, an event or Extraordinary Gifts purchases or materials you have requested.
  • To keep a record of your relationship with us.
  • To keep you updated on general All We Can news, events, and appeals.

4. Marketing and Communications

Data privacy law requires us to have one or more lawful grounds to process your personal information. The following grounds are relevant to our use of your data:

  • Consent. In many cases, we will seek consent to process your personal information, for example, to send you marketing and fundraising emails. Where we do rely on consent, you are entitled to withdraw it at any time.
  • To protect your vital interests. For example to ensure you get urgent medical assistance if needed when travelling abroad with All We Can.
  • Where we have a contractual relationship with you. Though the majority of our relationships are voluntary, if we enter into a contract with you we will process information to administer that contract.
  • Legal obligations. We will sometimes pass on personal information to comply with legal obligations such as providing tax and Gift Aid information to HMRC.
  • “Legitimate Interests”. Where it is appropriate, we rely on the processing being in our legitimate interests, provided we are confident that such processing is not likely to override your own legitimate interests or rights and freedoms. For example, sending you marketing and fundraising post provided this is done in an unobtrusive manner.

All We Can’s legitimate interests are ultimately in pursuit of our charitable objectives, including:

  • Governance, operational and financial management, such as processing donations, claiming Gift Aid, statutory reporting, and employee and volunteer administration and management.
  • Publicity and income generation, such as marketing and fundraising, events, and supporter analysis so we can continue to raise awareness and generate income enabling us to work with and support local organisations in some of the world’s poorest communities to end the suffering caused by inequality and injustice.

5. Sharing your information

We promise to never sell or swap your details, and you can change your preference at any time using the contact details below.

Email: info@allwecan.org.uk
Telephone: 020 7467 5132
Address: All We Can 25 Marylebone Road, London, NW1 5JR

However, we may share your information with our trusted partners and suppliers who work with us to deliver our services. Processing of this information is always carried out under our instruction, and we make sure that they store the data securely. Data is only shared for a specific purpose, such as distributing a postal campaign. We ensure that they delete all shared data when they no longer need it and that they never use it for any other purposes beyond that which has been contractually agreed between All We Can and the trusted partners and suppliers.

6. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, the transmission of information using the internet is never completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. This privacy statement does not cover the information practices of those websites or advertisers.

7. How long will you keep my data?

All We Can needs to keep some details, such as financial information from donations, for an extended period to ensure we meet requirements for annual audits. We only keep your data for as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

8. What are my rights?

All We Can will be happy to give you access to your personal information stored in our filing system should you request it. We are only able to share information relating to yourself. If you would like us to erase your data, we will do so upon request (except for information that is required by law for financial audits). We are keen to make sure the data we maintain is up to date so please do let us know if you move, change phone number or get a new email address.

Your rights:

  • To see the personal information we store about you
  • To change your personal information if it is inaccurate or incomplete
  • To be forgotten – as long as this doesn’t contradict our legal obligations.
  • To limit the ways we process your data – so we can store it but not use it any further.
  • To access and move your data – to another company, etc.
  • To object to legitimate interest processing, direct marketing or processing for statistics.

Can I take back my consent once it’s given?

You have the right to withdraw your consent at any time. We will be very sorry to see you go, but all you have to do is call us on 020 7467 5173. Alternatively, you can write to All We Can, address 25 Marylebone Road, London, NW1 5JR or email at info@allwecan.org.uk. When writing to us, please tell us you wish to withdraw your consent. We will immediately update our records, and you will no longer be contacted by All We Can. If you are happy to receive communications in some ways, e.g. you would like to receive emails but don’t want letters through the post, you can let us know this at any time, and we will make sure only to contact you in your preferred way. Please understand that if you are a church contact, you will still receive communications relevant to your role.

I would like to make a complaint, what should I do?

If you are ever concerned about the ways, All We Can is handling your data, then you have the right to lodge a complaint with All We Can directly, or with the Fundraising Regulator and/or Information Commissioner’s Office. Simply get in touch with us at info@allwecan.org.uk or call us on 020 7467 5173.

Am I under any legal obligation to provide my personal data?

The decision to donate to All We Can is entirely your choice. However, in order for us to process your gift and meet certain legal obligations, such as financial auditing and Gift Aid, we will require your bank details and some personal information such as your name and address which we require to claim Gift Aid.

9. Cookies

There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’:

First party cookies are cookies that are served directly by the website operator to your computer, and are often used to recognize your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are our cookies. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognize your computer when you visit other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.

In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.

Categories of cookies we use:

1. Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and e-billing. This also includes the PHP Session ID cookie which is used to identify each unique user of the website anonymously and is used by the server to provide a continuous service. It expires when the browser is closed.

2. Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user. This includes traffic log and Google Analytics cookies. These provide anonymous statistics on website usage and identify which pages are being used and which resources are being downloaded. This helps us analyse data about web page traffic and improve our website in order to tailor it to the needs of users. We only use this information for statistical analysis purposes.

3. Marketing cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to choose the advertisements that are displayed to you on our website and other websites. This also includes Add This cookies. The Add This button on our web pages enables you to share the page through a range of social networks. The Add This widget makes use of a core group of cookies for bookmarking and a group of third party cookies which are generally used for target advertising and appear after a few page loads where the Add This widget appeared. You can read more about cookies used by Add This, and how to opt out of them, here.

We have assessed our cookies based on the ICC Cookie Guide. The majority of our cookies fall into the first two categories. However, we also use cookies on our webpages which are in the targeting or advertising category.

What information do we collect using cookies?

We may collect some, or all, of the information available from cookies when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. We collect this information anonymously. However, you can choose to use our website anonymously without giving us any information. Please see ‘Changing your cookie preferences’ below.

If you visit our website, we may use cookies to record information about:

  • the areas of the website you visit;
  • the amount of time you spend on the site;
  • whether you are new to the site, or have visited it before;
  • how you came to our website – for example, through an email link or a search engine;
  • the type of device and browser you use;
  • how you interact with our donation and sign up forms – for example what you select as your communication preferences; and

We use cookies to track how visitors come to our site. For example, we use marketing or referring tracking codes in internet addresses (URLs) to show us whether a visitor has come to our site via a link on a referring website or in a specific piece of marketing and to give us insight into the effectiveness of our marketing. Some of this information may be used by third party cookies to target you with relevant advertising (see below).

Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously, we don’t share this information.

Website statistics analytics, testing and personalisation:

Our website currently uses two types of web analytics services:

1. Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which (as discussed above) are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more details please read Google’s Analytics overview.

You can always opt-out of Google Analytics cookies by Google’s opt-out tool.

2. Facebook Pixel, this first-party cookie is provided by Facebook. It enables All We Can to measure, optimise and build audiences for advertising campaigns served on Facebook. In particular, it enables All We Can to see how our users move between devices when accessing the All We Can web site and Facebook, to ensure that All We Can’s Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the All We Can web site. For further information about the Facebook Pixel please see: https://en-gb.facebook.com/business/help/651294705016616

Other third-party cookies

You may notice some other cookies that are not related to the All We Can’s website whilst visiting www.allwecan.org.uk. Some of our pages contain embedded content such as YouTube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. All We Can does not govern the publication of third-party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.

Some of our cookies will remind you about our work and how you can help after you have left the website. These are the targeting/advertising cookies we use. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported.

If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

To disable the use of cookies:

It is possible to stop your web browser accepting cookies from one website or all websites through built-in cookie controls. If you do this, you may find that some aspects of this website and others stop working, or stop working as well (for example, login facilities and shopping carts may stop working entirely).

All modern browsers allow you to change your cookie settings. The following links provide details on how to do this in a range of popular web browsers:
Cookie settings in Microsoft Edge
Cookie settings in Microsoft Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

10. Monitoring

To ensure that we are sending you engaging communications, we do monitor the success of our marketing emails. This tells us who chose to open an email, how many other emails they have opened and whether they have clicked on any links within. This shows us which emails you are enjoying and which you are not, helping us to improve the quality of what we send you in future. You can unsubscribe from these emails at any time.

11. Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on the All We Can website.

If you have any questions at all about your personal data and how All We Can is using it, please don’t hesitate to get in touch with us.